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Here's the detail: We aim to fix faults reported Monday to Saturday by 23.59 on the next working day.Or maybe you’re using broadband more than you expected so you want to upgrade to unlimited business broadband.And if BT Infinity business fibre has just arrived in your area you’ll likely be itching to trade-up to superfast broadband, especially as you'll get up to 76Mbps.You’ll get BT Tech Heads included as standard with Premium Broadband and Premium Infinity, giving you remote technical support on a wide range of IT issues for up to 3 computers (PCs or Macs). They'll help you with a wide range of IT problems, not just broadband.And when things get tricky, we can securely takeover your computer to sort out problems and show you what to do.Upgrade from broadband to Infinity (fibre) 5 days Upgrade from Standard broadband to Unlimited or Premium broadband As soon as you inform us about the change Upgrade from Standard Infinity to Unlimited Infinity As soon as you inform us about the change Upgrade from Standard Infinity or Unlimited Infinity to Premium Infinity 5 days Upgrade from BT home broadband to BT business broadband 5 days Upgrade from BT home broadband phone line to BT Business broadband phone line 5 days Switch broadband from another supplier 10 days Switch broadband phone line from another supplier 10 days Install new phone line and broadband 10 days Take a look at our fibre availability checker to see which of our fibre products are available at your premises.If you’ve already done that and found that it’s not yet available, check the Openreach site to find out the superfast fibre broadband rollout plans for where you are.And don’t worry about waiting until your contract runs out before you upgrade: you can do it whenever you want without any penalties.Upgrade your broadband and we’ll wipe the slate clean and start you off with a new contract.So you get the performance you can count on, now and in future. Once your broadband is installed, you can download the app and login using your BT ID and password which we have emailed with your order.As well as the BT Sport channels, you’ll also be able to watch Box Nation and exclusive live sporting action like the Premier League, UEFA Champions League, and the Aviva Premiership Rugby.